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Terms & Conditions

SHIPPING & PAYMENTS

You can continue to place orders online during the lockdown period. However, we will dispatch your order(s) only once we resume operations.
Reach out to our customer care team at info@indiacraftweek.com / +919910754364, Monday to Saturday, 11AM to 5PM IST for any queries about the status of your order.
We will update you as we resume normal operations. We request your support during these times, to ensure safety for all.


ONCE THE LOCKDOWN GETS OVER & RESUME NORMALCY

We ship through registered courier companies and through our partners (Brands & Artisans) for orders within India as well as international orders.



SHIPPING CHARGES

Shipping and handling rates vary based on the product, its size and volume, the packaging used and the shipping destination. You will see the final shipping and handling charges at the time of checkout after you provide the shipping address for your order. Shipping is free for domestic orders for NOW, as and when the policy renews you shall be notified on our Terms and Conditions guidelines.


DUTIES & TAXES FOR INTERNATIONAL ORDERS

Duties & Taxes for international orders are not included in your order, and are over and above any shipping and handling charges paid at checkout. Most countries charge duties on imported items which are levied at the time of port entry and they vary based on the destination country and the products imported. You will need to pay the applicable duties and taxes directly to the shipping agency (DHL, FedEx etc.) at the time of your order delivery after you receive an invoice by the shipping agent.


SHIPPING OF PRODUCTS

All orders are processed from our partner’s warehouse/store/studio across India. Orders will be delivered to the shipping address mentioned at checkout.


TRACKING PACKAGE

Orders that have been processed and shipped can be tracked using the consignment/tracking number on the shipping agency’s website. Once your order is shipped, we will mail you your tracking number along with information about the shipping agency. You can also track your order status on the given link.


NON-AVAILABILITY ON DELIVERY

Our delivery partners will attempt to deliver the package three times before they return it to us. Please provide the complete & accurate shipping address including zip code and a mobile number. This will help us in delivering your order faster.


MODES OF PAYMENT

For shipping to India, we accept all major debit & credit cards (including Mastercard, Visa & American Express) and also provide Net Banking options across major banks. For all international transactions, we accept major Credit Cards (including Mastercard, Visa & American Express) and also other options available with our payment partner CCAvenue.

Learn More

International orders: dispatched within  7-10 business days

Domestic orders: dispatched within 5-7 business days. (You will see the delivery date for your order at the time of order confirmation.)


Pre-orders: delivery time will be within 40 days.

*Please note that Saturdays, Sundays and Public Holidays are not set as working days for standard deliveries.